Shipping and Return Policies

1. Shipping Costs
FLAT RATE, $15 for all states except Hawaii and Alaska, no minimum or
maximum purchase changes this flat rate price. Hawaii and Alaska is $25 flat
rate shipping.
Currently, we do not offer free shipping.
There are no customs or handling fees.

2. Shipping Methods & Timeframes
Order processing takes 1-5 business days depending on stock.
We offer standard shipping via UPS. Shipping time is estimated at 3-5 business
days.

3. Shipping Restrictions
We only ship to 50 states within the US. No international shipping.

4. Packaging & Handling
Products are packaged with standard shipping items, including cardboard
boxes, bubble mailers, and we always use proper packaging to ensure the
safety of the item including bubble wrap, styrofoam filler, and paper. Handling
time is estimated at 1-5 business days.

5. Delivery & Shipping Issues
JTB is not responsible for delays caused by the shipping carrier or weather
conditions.
Customers should provide accurate shipping information upon placement of
order. If an order is undeliverable due to an incorrect address, or delivered to
the wrong address, JTB is not responsible. The customer is responsible for
collecting goods from the wrong address, or paying an additional shipping fee if
an item is returned and needs to be reshipped.
JTB is not liable for lost packages. The customer will need to file a claim with
UPS if an item is lost. If the item is damaged during shipping and upon arrival,
the customer needs to take thorough pictures of the outside and inside of the
packaging and damaged item for JTB to file a claim for damaged goods.

6. Returns & Exchanges Related to Shipping
All sales are final, no returns, unless an item is damaged during shipping.
If an item is refused or unclaimed at delivery and returned to JTB, JTB will
issue a refund once the item is received. If the item does not make its way
back to JTB due to a refused or unclaimed delivery, the customer will not
receive a refund.

7. Taxes & Duties (if applicable)
Sales tax is only charged for orders within the state of CA.

8. Contact Information for Shipping Inquiries
For any parts-related questions, please email info@jtbdistributors.com or call
our office 707-251-3910