If you're in the frozen dessert business, you already know that Carpigiani equipment sets the gold standard for quality and performance. But even the best machines are only as good as the service behind them — and that’s where JTB Distributors stands out.
As an authorized distributor of Carpigiani equipment, JTB Distributors offers more than just sales — we provide a complete support system designed to keep your machines running smoothly and your business operating without interruption.
🧰 Full-Service Support from Day One
We don’t just drop off your equipment and disappear. JTB Distributors offers comprehensive service options that cover:
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Tune-Up Kits – Keep your machine in peak condition with our ready-to-ship maintenance kits tailored to your model. You can purchase these from our online store, or sign up for our auto-ship program where we automatically ship you a tune-up kit every 6 or 12 months.
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FaceTime Technical Support – Get real-time troubleshooting help from experienced technicians, wherever you are. We include 20 minutes of FaceTime technical support per month with any machine purchase. We include more minutes in our annual service contracts.
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Annual Service Contracts — Let Us Handle the Dirty Work
Keep your Carpigiani equipment in top shape without lifting a finger. With JTB Distributors’ Annual Service Contracts, we take care of everything — from scheduled cleanings and preventive maintenance to refresher training for your team. Our program helps extend the life of your equipment, reduce costly downtime, and ensures compliance with the manufacturer warranty. It’s peace of mind and performance protection — all in one plan.
💡 We’re More Than a Supplier — We’re a Long-Term Partner
Trusted by McDonald’s, IKEA, and Costco, JTB delivers award-winning service and reliability. We proudly handle McDonald’s mandatory annual machine certifications and have earned Carpigiani’s “Best Service” award year after year.
At JTB Distributors, we believe in building relationships, not just making sales. Our goal is to help your business thrive by ensuring your Carpigiani equipment runs efficiently year after year. Whether you're new to the industry or scaling up, we’re here to make sure your team is confident, your machines are spotless, and your customers are happy.