In November, JTB Distributors collaborated with Carpigiani to host a 4-day service school, offering comprehensive training sessions on the K3 and 920 machines. The event was a great success, with over 15 service technicians in attendance over the four days, eager to enhance their skills and knowledge in the field.
What was covered during the training sessions?
The service school provided in-depth insights into the technical aspects of the K3 and 920 machines, including maintenance procedures, troubleshooting techniques, and best practices for optimal performance. Participants had the opportunity to engage with industry experts and gain hands-on experience with the equipment.
Why is this training important?
Continuous education and training are essential in the foodservice industry, especially when it comes to complex machinery like the K3 and 920 machines. By attending the service school, technicians were able to sharpen their skills, stay updated on the latest advancements, and ensure efficient and effective service for customers.
What were the key takeaways from the event?
Participants left the service school with a deeper understanding of the inner workings of the K3 and 920 machines, as well as valuable insights on troubleshooting common issues. They also received certification of completion, highlighting their commitment to excellence in service and maintenance.
How will this training benefit customers?
By investing in training for service technicians, JTB Distributors and Carpigiani are ultimately investing in customer satisfaction. Well-trained technicians can diagnose and resolve issues quickly, minimizing downtime for businesses and ensuring that the K3 and 920 machines operate at peak performance levels.
McDonalds has been upgrading to the Carpigiani K3 machine, while Costco and IKEA have been installing the Carpigiani 920 machines in their food courts, ensuring the highest quality soft serve ice cream to their customers.
Overall, the service school was a valuable opportunity for service technicians to enhance their skills, network with industry peers, and deepen their expertise in servicing Carpigiani equipment. JTB Distributors and Carpigiani remain committed to providing ongoing support and training to ensure the success of their customers in the foodservice industry.
